Hims & Hers Experiences Data Breach Following Zendesk Support Ticket Incident
Data Breach at Telehealth Company Hims & Hers
In a recent development, Hims & Hers Health, a leading US telehealth company, has suffered a data breach after hackers compromised its support tickets stored on a third-party customer service platform.
How it Happened:
The breach occurred in early February 2026, when hackers exploited vulnerabilities in the company’s Zendesk instance to steal millions of support tickets between February 4th and February 7th.
What was Stolen:
The exposed information may include names, contact details, and other data related to the specific support requests. Fortunately, the breach did not involve medical records or confidential communications between patients and doctors.
Company Response:
Hims & Hers is offering complimentary credit monitoring services to all affected individuals for a period of 12 months as a precautionary measure.
Advice to Customers:
Customers are advised to remain vigilant against potential phishing attempts and review their account statements and credit reports regularly.
Industry Implications:
This breach serves as a reminder of the ongoing risks associated with relying on third-party vendors and the critical importance of implementing robust security protocols. Companies must prioritize the safeguarding of customer data and continuously assess the security posture of their third-party partners.
Related Incidents:
Several other prominent organizations have recently fallen victim to similar data breaches, including DIY store chain ManoMano and streaming service Crunchyroll, both of which also relied on Zendesk for customer support.