New Relic Agentic Platform: AI Governance and Scale
Enterprises can now leverage artificial intelligence to automate complex processes and reduce manual labor with the launch of New Relic’s Agentic Platform.
This enterprise-grade solution enables organizations to build, deploy, and manage a wide range of AI agents and workflows, from simple automations to complex, multi-agent orchestrations.
The platform’s intuitive no-code builder allows domain experts to design and implement AI-driven workflows without requiring extensive coding knowledge.
This enables enterprises to automate a broad range of processes, resulting in significant reductions in manual labor, faster incident resolution, and improved operational resilience.
According to New Relic’s Chief Product Officer, Brian Emerson, “As software complexity continues to outpace human capabilities, businesses are turning to agentic AI as a solution. However, many organizations struggle with complex implementations due to talent and trust issues. Our Agentic Platform addresses these challenges by democratizing AI for the entire organization, empowering both domain experts and technical operators to create custom, autonomous AI workforces.”
The Agentic Platform is designed to automate complex investigations and fixes, addressing the limitations of traditional rule-based systems.
By providing a unified operations center, the platform coordinates the automation lifecycle, allowing domain experts to capture knowledge and data in visual agents. This enables teams to move from passive observation to active task execution, reducing manual labor and operational friction.
Industry experts agree that agentic AI is becoming a critical component of modern enterprise operations. “Agentic AI is now a boardroom conversation, as executives face pressure to decrease manual labor and accelerate growth,” said Stephen Elliot, Group Vice President at IDC. “The key to success lies in deploying these agents within a robust governance framework, ensuring accurate, compliant decisions at scale.”
The Agentic Platform offers several key features, including a no-code agent builder, pre-built agents, dynamic agent runtime, and unified AI orchestration.
The platform also supports the model context protocol (MCP) for secure tool access, integrates natively with New Relic Workflow Automation, and provides enterprise-grade governance through fine-grained role-based access control (RBAC) and audit logging.
To ensure reliability, the platform features a built-in evaluation engine that continuously tests agent performance, building trust for autonomous action.
By providing a secure foundation and governance necessary to resolve incidents 24/7, the Agentic Platform is poised to revolutionize enterprise observability strategies and unlock new levels of operational efficiency.
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