Know What Dell Notified Its Customers Via Email About A Cyberattack On Its Servers
Know What Dell Notified Its Customers Via Email About A Cyberattack On Its Servers
A client data breach involving names and addresses was disclosed by Dell. An intrusion that compromised restricted customer data from a Dell portal, such as service tags and warranty information, prompted a third-party forensics firm to conduct an investigation.
On Thursday (May 9), the large personal computer manufacturer Dell informed its customers that it had experienced a data breach that involved the names and physical addresses of its customers.
Customers who have made purchases from the PC manufacturer have been affected by a data breach that has been discovered by the company. The affected consumers were notified about the data breach by an email that was sent to them.
The manufacturer of personal computers noted, “We are currently investigating an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell.”
The organization did not disclose which portal was compromised or the number of people who were affected by the issue. However, Dell has stated in a statement that the breach only disclosed the customer’s name, physical address, and specific Dell hardware, in addition to the customer’s complete order information.
The following email was delivered to customers by Dell:
An important message about your Dell information
Hello,
Dell Technologies takes the privacy and confidentiality of your information seriously. We are currently investigating an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell. We believe there is not a significant risk to our customers given the type of information involved.
What data was accessed?
At this time, our investigation indicates limited types of customer information was accessed, including:
⦁ Name
⦁ Physical address
Dell hardware and order information, including service tag, item description, date of order, and related warranty information.
The information involved does not include financial or payment information, email address, telephone number or any highly sensitive customer information.
What is Dell doing?
Upon identifying the incident, we promptly implemented our incident response procedures, began investigating, took steps to contain the incident, and notified law enforcement. We have also engaged a third-party forensics firm to investigate this incident. We will continue to monitor the situation.
What can I do?
Our investigation indicates your information was accessed during this incident, but we do not believe there is significant risk given the limited information impacted. However, you should always keep in mind these tips to help avoid tech support phone scams. If you notice any suspicious activity related to your Dell accounts or purchases, please immediately report concerns to [email protected].
About The Author:
Yogesh Naager is a content marketer who specializes in the cybersecurity and B2B space. Besides writing for the News4Hackers blog, he’s also written for brands including CollegeDunia, Utsav Fashion, and NASSCOM. Naager entered the field of content in an unusual way. He began his career as an insurance sales executive, where he developed an interest in simplifying difficult concepts. He also combines this interest with a love of narrative, which makes him a good writer in the cybersecurity field. In the bottom line, he frequently writes for Craw Security.
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