Dehradun Fraud Ring Exposed: Call Centre Scam, Illegal SIM Box, 39 Employees Uncovered

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A coordinated operation by law enforcement has dismantled a fraudulent network operating under the guise of a call centre in Dehradun.

Law Enforcement Operation Unveils Fraud Network

The investigation, initiated following intelligence from the Department of Telecommunications, led to the seizure of critical infrastructure and the arrest of two senior officials linked to the scheme.

Illegal SIM Box and Call Center Setup

The facility, located on GMS Road, was identified as Singh Asset Recon Services Private Limited, which allegedly facilitated unauthorized activities through a clandestine setup.

Technical Configuration of the SIM Box

During a Friday raid, investigators uncovered a 32-slot illegal SIM box designed to obscure the origin of outbound calls. This device enabled the call centre to route communications through private mobile numbers rather than standard commercial networks, effectively masking the true source of the calls.

Employee Tactics and Fraudulent Activities

Employees at the facility reportedly used deceptive tactics, posing as representatives to discuss credit card benefits, outstanding payments, or account discrepancies. Once trust was established, agents escalated to coercive methods, employing threats and aggressive language to extract sensitive banking information and financial assets.

Investigation and Ongoing Efforts

Authorities confiscated electronic equipment, call logs, and operational documentation, with forensic teams analyzing the infrastructure to map the flow of SIM card usage and identify affected individuals. Investigators are currently reviewing transaction records and bank statements to quantify the scale of the fraud and assess the total financial impact.

Workforce and Commission Structure

The call centre maintained a workforce of 39 individuals, who were compensated on a commission basis for handling outbound calls. Law enforcement is examining the roles of each employee, along with the scripts and procedures provided by management.

Broader Implications and Cybercrime Trends

A key focus of the inquiry involves tracing the source of customer data and phone directories used in the scheme. Two senior executives, Lakshman Prasad and Jagmohan Singh Rawat, remain in custody as authorities investigate potential connections to a broader interstate network.

Ongoing efforts include forensic analysis of the call centre’s infrastructure, verification of affected accounts, and collaboration with banking institutions to mitigate further damage. The case highlights the evolving tactics of cybercriminals leveraging telecommunications vulnerabilities to execute large-scale financial fraud.